Case Study
Large Government Organisation
Public‑sector organisations require strong information security aligned with ISO 27001, the ACSC Essential Eight, and state or federal cyber policies, across both enterprise systems and Industrial Automation and Control Systems.
Application Control, one of the Essential Eight measures, is identified as a high-priority goal for many public sector organisations.
Cyconsol has delivered a high-impact managed deployment of application control across critical technology environments, enhancing security for over 35,000 endpoints for our government client. We continue to provide them with managed services to maintain and manage their secure environment.
Public Sector Challenges
The client’s environment spanned over 35,000 endpoints across multiple government agencies, with a diverse technology landscape including cloud platforms, on-premise data centres, geographically dispersed EUC fleets, and OT networks.
Further complexity was compounded by the involvement of numerous third-party IT service providers.
Large public sector environments are often fragmented, with multiple internal teams managing distinct systems and a wide array of external service providers supporting discrete operational platforms.
Decentralisation also introduces significant complexity when attempting to uplift security maturity. Successful deployments require a phased approach, engaging separate stakeholder groups at different stages to align with evolving programs of work and operational priorities.
“This major public sector client now operates with an auditable Essential Eight Maturity Level 3 Application Control capability across its most critical IT platforms, OT communications networks, and end user compute environments.
This represents one of the first implementations in Australia to achieve this level of protection, at an organisation responsible for a vital component of state government critical infrastructure.”
Ken Hendrie, CEO and Director of Cyconsol
Solution Features
Cyconsol delivered architectural design and implementation of the solution across the client’s multiple SaaS platforms, for both physical and virtual desktops and servers, and critical assets.
Unique aspects of the Cyconsol solution:
Cross-Agency Coordination: Seamless collaboration with internal IT teams and external third-party providers ensured smooth implementation across complex, disparate environments and cloud infrastructure, minimising disruption and aligning with agency-specific operational requirements.
SIEM Integration for Unified Visibility: Airlock Digital was successfully integrated with existing Security Information and Event Management (SIEM) platforms, enabling centralised monitoring, faster incident response, and improved threat correlation across the broader security ecosystem. In addition we delivered several on-premise consoles for the client’s air-gapped OT environments.
Operational Efficiency Through Governance Artifacts: Cyconsol developed and delivered clear, actionable policies, procedures, and RACI matrices tailored to each agency’s structure. These governance tools empowered Business-As-Usual (BAU) support teams to confidently manage and maintain the solution post-deployment, ensuring continuity of service and long-term sustainability.
Strategic Uplift in Security Maturity: Beyond technical implementation, we have contributed to the organisation’s broader Essential Eight maturity uplift, supporting them in progressing toward a higher compliance level and embedding security as a strategic enabler. The solution provided by Cyconsol has helped them meet Maturity Level 3 of the ASD’s Essential Eight mitigation framework, supporting both IT and OT systems.
The Results
The solution has has a significantly decreased the number of cyber security events, avoiding disruption to services caused by system downtime or failure.
The benefits of the Cyconsol solution:
controlled use of authorised software, meeting Essential Eight cyber maturity guidelines
increased efficiency for IT teams and end-users; on-site training sessions embeded capability and confidence within the client’s operational teams
extended the lifespan of legacy systems
streamlined the addition of new software into the environment using operational patterns and reusable onboarding processes
delivered a solution that was practical, scalable, and aligned with real-world constraints. through close stakeholder alignment and co-design workshops with asset owners and operational teams
Our approach not only delivers a high-security outcome but does so in a way that is scalable, maintainable, and aligned with the client’s operational realities, ensuring enduring value for money.
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