Managed IT Services
Our IT and cloud solutions deliver what you need now, with the flexibility to scale and adapt as your business changes.
End‑to‑end Managed IT Services
that power your business and deliver real operational outcomes.
Our services include:
Microsoft 365 Management user, device and mailbox management
Identity Management including on-boarding and off-boarding of users
Security Systems Management, security monitoring of critical systems, SOC integration, EDR, system patches, firewall/vulnerability management
Help Desk Support across the support levels, according to your business need
Data Loss Prevention, backups and disaster recovery preparation
Network Infrastructure across wired and wireless
Procurement and License Management for key business applications
Physical Infrastructure Support encompassing hardware procurement and maintenance, warranty repairs, mobile device mgt, printers and devices
Cyconsol delivers fully managed IT services designed for organisations that require security, stability, and operational excellence.
We combine proactive maintenance, strong governance, and deep technical expertise to ensure your environment remains secure, resilient, and ready to support your mission.
Our Australian team manages your day‑to‑day IT systems, facilitating the secure, compliant, operations for your complex IT environments.
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Cleared and Sovereign
Australian government cleared staff. We won’t use offshore resources.
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Adaptable
We can scale. Staff are available for project-based work, where extra effort is required to uplift your environment.
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High Quality
Our managed services are grounded in ITIL best practice, ensuring structured and predictable service delivery.
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Measurable
Our mutually agreed KPIs ensure accountability, consistency, and continuous improvement.
Proactive Maintenance: The Core of Our Service
Cyconsol’s managed services are built on preventative maintenance, reducing technical and security incidents before they occur and ensuring seamless operations.
Our proactive activities include:
Planning and implementing system and firmware patches
Reviewing and prioritising continuous service improvement initiatives
Monitoring systems, managing alerts and verifying regular maintenance job status
Triaging critical vulnerabilities across in‑scope systems
Reviewing identity and access management to ensure user access remains appropriate and compliant with access control policies
We deliver a stable, predictable IT environment with fewer disruptions and a stronger security foundation.
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Microsoft 365 Management
We manage and optimise your Microsoft 365 environment to ensure secure, seamless collaboration across your organisation.
Our services include:
Tenant configuration and hardening
Exchange, SharePoint, Teams and OneDrive management
Licensing optimisation and lifecycle management
Security and compliance configuration aligned to ISM and Essential Eight
Outcome: A secure, well‑governed Microsoft 365 environment that supports productivity and reduces risk.
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Identity Management
Identity is the new security perimeter. Cyconsol ensures your identity ecosystem is secure, well‑structured, and aligned to your access control policies.
We manage:
Onboarding and offboarding of users
Role‑based access control (RBAC)
User lifecycle management
MFA, conditional access, and privileged access controls
Just in time access to facilitate term-based privileged access
Outcome: Strong, compliant identity foundations that protect your organisation from compromise.
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Security Systems Management
We provide comprehensive management of your security ecosystem, ensuring continuous protection across critical systems.
Our capabilities include:
Identity and access management
Security monitoring of critical systems
SOC integration and alert triage
Endpoint detection and response (EDR)
System patching and firmware updates
Firewall and vulnerability management
Application control and allowlisting
Outcome: A continuously monitored, well‑maintained security environment that reduces exposure and strengthens resilience.
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Managed Application Control and Allowlisting
Cyconsol provides end‑to‑end management of Airlock application control and allowlisting, to ensure only trusted, approved software can run within your organisation.
We deliver:
Maintenance of allowlists for workstations, servers, and critical systems
Continuous tuning to minimise operational disruption
Updating of SOEs
Monitoring, reporting, and rapid approval workflows for new or updated applications
Outcome: A hardened environment that prevents malware, unauthorised software, and supply chain threats, without slowing down your people or operations.
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Help Desk Support
Cyconsol provides responsive, professional support across all tiers, from everyday user issues to complex technical escalations.
Support includes:
Level 1–3 service desk
Remote and onsite support
Incident resolution and root‑cause analysis
User onboarding and offboarding
Outcome: Fast, reliable support that keeps your organisation running smoothly.
CASE STUDY
The Melbourne Institute Data Lab (MIDL) was designed and built by us, providing a secure, purpose-built data enclave that enables virtual access to micro-level data for curation, analysis, and visualisation.
We provide ongoing managed IT services to MIDL, ensuring ongoing access by researchers using the HILDA data and more.
